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Returns

Problem with your order?
If there is a problem with your order, please let us know so we can make the correction.
Call us at 1-800-345-6296 or email orders@jwpepper.com. If a return is necessary to correct the error, we will send you a prepaid return label.
Other Returns
The Pepper Guarantee allows you to return unwanted, unused items for full credit. No return authorization is required.

To return items:
Step 1

Enclose your packing slip or invoice for accurate and speedy processing. You may print invoice copies here: Invoice Reprint

Step 2

For your convenience, a warehouse address label is enclosed in your package.* Note it is not a prepaid shipping label. You'll need to pay postage for returned items. We recommend returning items using a trackable method, as Pepper is not responsible for packages lost in transit.

*Warehouse Return Locations:
East Coast: J.W. Pepper
Returns
9053 Riverside Parkway
Lithia Springs, GA 30122-3838
West Coast: J.W. Pepper
Returns
1743 South 5500 West
Salt Lake City, UT 84104


Return Credits:
No authorization is required for your return, and we will issue credit to your account once we have received and processed your return. If you charged items to your credit card, the return will be credited to that card. You may return multiple orders in one box, but be sure to include all necessary paperwork.
Need to make ePrint or Digital Download returns? Learn more.