Returns

If there is a problem with your order, or you need to make an exchange, we'd like to speak with you to ensure a satisfactory resolution.

Please call us at 1-800-345-6296 or email satisfaction@jwpepper.com

• Always include an invoice from your order (Need a copy? Use our Invoice Reprint option.)
• Always return a package via a traceable method. We are not able to credit returns that aren't received by our warehouse.
• You are responsible for return postage on returns.
• Your credit will be made available to you once we have received and processed your return.
• No authorization is required for your return, but including information ensures an accurate and speedy credit of your return.
• You may return multiple orders in one box.
• You will receive a separate credit per invoice. Returns for items paid by credit card will be credited to that card.