- Customer Service
- The Pepper Guarantee
- Shipping Info
- Returns
- Contact Us
- Technical Support
- Digital Products
- Downloads / MP3s
- ePrint
- ePrintGo Sheet Music App
- Selection Made Easy
- Editors' Choice
- Basic Library
- Worship Planning
- State & Festival Lists
- More Ways to Shop
- Order by Pepper #
- Music on Approval
- Shop by Publisher
- Catalogs
- Our Company
- Since 1876
- Local Connections
- Our Brands
- Cued In | The Pepper Blog
- My Score
Returns
If there is a problem with your order, or you need to make an exchange, we'd like to speak with you to ensure a satisfactory resolution.
Please call us at 1-800-345-6296 or email satisfaction@jwpepper.com
Ready to make a return?
• Always include an invoice from your order (Need a copy? Use our Invoice Reprint option.)
• Always return a package via a traceable method. We are not able to credit returns that aren't received by our warehouse.
• You are responsible for return postage on returns.
• Your credit will be made available to you once we have received and processed your return.
• No authorization is required for your return, but including information ensures an accurate and speedy credit of your return.
• You may return multiple orders in one box.
• You will receive a separate credit per invoice. Returns for items paid by credit card will be credited to that card.
• Always return a package via a traceable method. We are not able to credit returns that aren't received by our warehouse.
• You are responsible for return postage on returns.
• Your credit will be made available to you once we have received and processed your return.
• No authorization is required for your return, but including information ensures an accurate and speedy credit of your return.
• You may return multiple orders in one box.
• You will receive a separate credit per invoice. Returns for items paid by credit card will be credited to that card.
Step 1
For your convenience we've enclosed a return label in the original package.
Use the provided label or use the return address found below.
Step 2
Enclose a copy of the invoice.
Need an invoice? Click Here
Step 3
Return package to the closest distribution center:
East Coast Distribution Center Georgia Distribution
9053 Riverside Parkway
Lithia Springs, GA 30122-3838
9053 Riverside Parkway
Lithia Springs, GA 30122-3838
West Coast Distribution Center Salt Lake City Distribution
1743 South 5500 West
Salt Lake City, UT 84104
1743 South 5500 West
Salt Lake City, UT 84104